Privacy Policy
Last Updated: July 2026
REI Master Pty Ltd trading as REI Cloud respects your privacy and is committed to protecting personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
1. Information We Collect
We may collect:
Personal Information
- Name
- Business name
- Address
- Email address
- Phone number
- Position or job title
Account Information
- Login credentials
- User preferences
- Support requests
Transaction Information
- Billing information
- Direct debit details
- Payment records
System Information
- IP address
- Browser information
- Device information
- System usage data
2. How We Collect Information
Information may be collected when you:
- Visit our website
- Request a demo
- Create an account
- Contact support
- Subscribe to services
- Participate in surveys
- Communicate with us
We may also receive information from authorised third parties and integrated partners.
3. How We Use Information
We use personal information to:
- Provide our Services
- Process payments
- Deliver customer support
- Improve our products
- Monitor system performance
- Meet legal obligations
- Communicate service updates
- Send marketing communications
4. Marketing Communications
We may send information regarding:
- New features
- Product updates
- Business announcements
- Industry information
You may opt out at any time by:
- Clicking the unsubscribe link
- Contacting us directly
5. Cookies & Analytics
Our website uses cookies and similar technologies to:
- Improve website performance
- Remember preferences
- Analyse website traffic
- Improve user experience
- Support advertising campaigns
You may disable cookies through your browser settings.
6. Disclosure of Information
We may disclose information to:
- Payment providers
- Cloud hosting providers
- SMS providers
- Support partners
- Professional advisers
- Government agencies where required by law
We do not sell personal information.
7. Storage & Security
REI Cloud takes reasonable technical and organisational measures to protect personal information from:
- Unauthorised access
- Misuse
- Interference
- Loss
- Disclosure
No method of transmission or storage is completely secure and we cannot guarantee absolute security.
8. Access & Correction
You may request access to or correction of personal information held by us by contacting our team.
9. Data Breaches
If an eligible data breach occurs, REI Cloud will comply with its obligations under the Notifiable Data Breaches Scheme and applicable privacy laws.
10. Contact Us
For privacy enquiries, requests or complaints:
REI Cloud support@reicloud.com.au
Phone: (07) 5519 5900
Website: www.reicloud.com.au