Privacy Policy

We may collect personal information including:

Personal Information

• Name
• Business name
• Postal address
• Email address
• Phone number
• Position or job title

Account Information

• User account details
• Login credentials
• Password reset information
• User preferences
• Support requests

Transaction Information

• Billing information
• Payment records
• Direct debit details
• Subscription information

Technical & Usage Information

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Product usage activity
• Feature usage information
• Log files and analytics data

We may collect information when you:

• Visit our website
• Request a demonstration
• Create an account
• Subscribe to our Services
• Contact support
• Participate in surveys
• Attend events, webinars or training sessions
• Communicate with us by email, phone, SMS or other channels

We may also receive information from:

• Authorised representatives
• Integration partners
• Referral partners
• Resellers
• Professional advisers
• Publicly available sources
• Government and regulatory agencies where permitted by law

We may use personal information to:

• Provide and administer our Services
• Process payments
• Deliver customer support
• Maintain platform security
• Monitor performance and reliability
• Develop, improve and enhance products
• Meet legal and regulatory obligations
• Prevent fraud, misuse and unlawful activity
• Communicate service notices and updates
• Provide training, onboarding and consulting services
• Send marketing communications where permitted by law

We may send information regarding:

• Product updates
• New features
• Service announcements
• Events and webinars
• Industry information
• Promotional offers

You may opt out of marketing communications at any time by:

• Clicking an unsubscribe link; or
• Contacting us directly.

Service and account-related communications may still be sent where required to provide the Services.

We use cookies, analytics technologies and similar tools to:

• Improve website performance
• Recognise returning visitors
• Remember preferences
• Analyse website usage
• Monitor platform performance
• Improve customer experience

You may control cookies through your browser settings.

We may disclose personal information to:

• Payment processors
• Direct debit providers
• Cloud hosting providers
• SMS and messaging providers
• Customer support providers
• Technology and integration partners
• Professional advisers
• Auditors
• Government authorities where required by law

We do not sell personal information.

REI Cloud primarily hosts customer data within Australia using reputable cloud infrastructure providers.

Data may be stored, processed, backed up or transferred using approved service providers engaged by REI Cloud to operate and support the Services.

You may request access to, or correction of, personal information held by REI Cloud by contacting us.

We may need to verify your identity before processing requests.

REI Cloud implements commercially reasonable technical, administrative and organisational security measures designed to protect personal information against:

• Unauthorised access
• Misuse
• Interference
• Loss
• Disclosure
• Alteration

However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

10. Data Breaches

If an eligible data breach occurs, REI Cloud will comply with its obligations under the Notifiable Data Breaches Scheme and applicable privacy laws.

11. Complaints

If you believe we have breached privacy laws or mishandled your personal information, please contact us.

We will investigate your complaint and aim to respond within 30 days.

12. Changes to this Policy

We may update this Privacy Policy from time to time.

Updated versions will be published on our website and become effective upon publication.

13. Contact Us

REI Cloud
REI Master Pty Ltd

📧 support@reimaster.com.au
📧 admin@reimaster.com.au
📞 +61 7 5519 5955

🌐 www.reicloud.com.au