REI Cloud Users
Properties Managed
EOMs Completed
Australia’s Most Responsive Property Tech Support
We take our commitment to your success personally. At REI Cloud, we don’t just provide software; we provide a safety net. We have tracked and recorded our response times every single day for over a decade, and the results speak for themselves.
We are proud to maintain an average response time of under 10 minutes, with 99% of all support requests resolved within 20 minutes. Whether you are navigating a complex End-of-Month payout or managing a high-volume Holiday check-in, our expert, Australian-based team is always just a phone call away.
Famous for our Support
We take our commitment to your success personally. We’ve built our reputation on being there when it matters most, providing a level of service that has become the benchmark for the property tech industry.
Gold Coast Based Experts
When you need help, you want to speak to someone who understands the Australian market. Our entire team is based right here on the Gold Coast. We do not use overseas call centres, and we never will. When you talk to us, you are talking to a local industry expert.
10-Minute Call-Back
We respect your time. Simply raise a support request directly inside REI Cloud, and we will pick up the phone and call you. We track our response times daily; 99% of the time, you will receive a call back within 10 minutes. No waiting on hold, and no “ticket numbers” lost in an inbox.
Vast Knowledge Base
Need an answer instantly? We have built a comprehensive, 24/7 knowledge base directly inside REI Cloud. It’s packed with step-by-step guides, video tutorials, and articles covering every feature from Trust Accounting to Channel Management.
Real People. No Chatbots.
We don’t believe in solving complex property management issues via text chat. You will never be stuck arguing with an AI bot. We believe in real conversations to solve your problems fast, so you can get back to running your business.
21+ Years of Excellence
Nobody comes close to our stats. For over two decades, we have maintained a standard of excellence that leads the industry. We don’t just “close tickets”—we provide the technical and legislative expertise you need to stay compliant and profitable.