Terms and Conditions

REI Cloud Licence Agreement Terms and Conditions

For products and services made available by REI Master Pty Ltd (ACN 107 267 434, ABN 82 691 456 526) (REI Master®, REI Cloud®, EzyRez®), trading as REI Master, REI Cloud, EzyRez, (we, us) located at 3/142 Siganto Dr Helensvale, QLD, Australia 4212.

I, you, your, the Client, refers to the person or entity entering into this license agreement with REI Master.

It is agreed:

DEFINITIONS

In this agreement, unless the context clearly indicates otherwise:

Subscription means REI Master shall in consideration for The Client paying an access fee per calendar month (inclusive of GST) or such other fee as determined by REI Master from time to time (Access Fee) provide The Client with access to REI Master’s Application known as REI Cloud.

Applicable Law means:

(a)           any Act of Parliament (Commonwealth or State) applicable to the performance of the Services; and

(b)          Privacy Laws,

in all cases together with any delegated legislation such as rules, regulations made under it and includes any amendment, variation or re-enactment or replacing legislation.

Consequential Loss means loss that is indirect loss, consequential loss, loss of income or revenue, loss of profits, or loss of savings.

Corporations Act means the Corporations Act 2001 (Cth).

The Client means, the person, persons or entity, entering into this agreement with REI Master having responsibility for all users managed by The Client and settlement of accounts and other matters.

Users means the users of REI Master’s Application as managed by The Client, who are entering into this agreement with REI Master.

Initial Term has the meaning of 3 calendar months.

Further Term has the meaning of a rolling month to month (1 calendar month) agreement unless otherwise specified in writing.

Intellectual Property Rights means all and any patents, patent applications, trade marks, service marks, trade names, registered designs, unregistered design rights, copyrights, know how, trade secrets, domain names, internet addresses, rights in Confidential Information, and all and any other intellectual property rights, whether registered or unregistered, and including all applications and rights to apply for any of the same now or in the future.

Personal Information has the meaning given under the Privacy Act 1988 (Cth).

REI Master’s Application means any software application, web application, mobile device application or other software product and/or service made available by REI Master from time to time, and includes the database structure and all components and parts of REI Master’s applications that facilitate an End User to access those applications and services to make use of REI Cloud during the Term.

Term means the Initial Term and any Further Term, subject to termination/cancellation in accordance with this agreement.

INTERPRETATION

In this agreement, unless the context clearly indicates otherwise:

·         a reference to this agreement or another document means this agreement or that other document and any document which varies, supplements, replaces, assigns or novates this agreement or that other document;

·         a reference to legislation or a legislative provision includes any statutory modification or substitution of that legislation or legislative provision and any subordinate legislation issued under that legislation or legislative provision;

·         a reference to a clause or an annexure is a reference to a clause or an annexure of this agreement;

·         annexures form part of this agreement;

·         a reference to a person includes a natural person, corporation, statutory corporation, partnership, the Crown or any other organisation or legal entity;

·         a reference to a corporation includes its successors and permitted assigns;

·         a reference to a right or obligation of a party is a reference to a right or obligation of that party under this agreement;

·         a requirement to do any thing includes a requirement to cause that thing to be done and a requirement not to do any thing includes a requirement to prevent that thing being done;

·         including and includes are not words of limitation;

·         the words at any time mean at any time and from time to time;

·         a word that is derived from a defined word has a corresponding meaning;

·         monetary amounts are expressed in Australian dollars;

·         the singular includes the plural and vice-versa;

·         words importing one gender include all other genders; and

·         a reference to a thing includes each part of that thing.

CHOICE OF LAW

These terms and conditions are subject to the Laws of the State of Queensland, Australia. Each party irrevocably submits to the non-exclusive jurisdiction of the courts of Queensland. You agree to bear reasonable costs in relation to our compliance with any lawful request from any Law Enforcement agency in relation to your use of our Materials.

VARIATION

These Terms and Conditions may be varied by REI Master by giving 14 days notice of variation to you, accessible through in app pop ups and the Terms and Conditions link.

ENTIRE AGREEMENT

This agreement constitutes the entire agreement between the parties regarding the matters set out in it and supersedes any prior representations, understandings or arrangements made between the parties, whether orally or in writing.

COMPULSORY ACCEPTANCE

It is a condition of use of the REI Master products and services that all clients and all of their Users must agree to REI Master’s most recently published Terms and Conditions.  Users who do not agree with these Terms and Conditions will not be granted access to REI Master’s products and services.

SEVERANCE

If any clause or part of any clause of these Terms and Conditions is in any way unenforceable, invalid or illegal, it is to be read down so as to be enforceable, valid and legal. If this is not possible, the clause (or where possible, the offending part) is to be severed from these Terms and Conditions without affecting the enforceability, validity or legality of the remaining clauses (or parts of those clauses) which will continue in full force and effect.

RELATIONSHIP OF PARTIES

These Terms and Conditions do not create a principal and agent, joint venture, partnership or fiduciary relationship between the parties.

METHODS OF COMMUNICATION

REI Master’s primary method of communicating with clients will be to the Users nominated email address.  It is the client’s responsibility to ensure that emails from us are not blocked, junked or otherwise unable to be delivered.  We will also contact you on your nominated phone number(s).

You may contact us through our customer portal at https://reimaster.atlassian.net/servicedesk/customer/portal/4, by phone on +61 7 5519 5955 or email admin@reimaster.com.au.

SOFTWARE LICENCE

Software, database design, products, online and other services (REI Master’s Materials) are made available to the Client by way of a limited Licence to use REI Master’s materials granted by REI Master in return for payment of subscription and other fees by the Client. This licence is not transferrable and remains the property of REI Master. The Client is responsible for supply, installation and maintenance of equipment, internet access and other technology and software required by the Client to access the licenced REI Master Materials. The software is licensed per definable business operation, and/or Community Title Scheme, considering the geographic delivery of your business service(s), and solely at REI Master’s discretion.

RISK

1. Nothing in these terms and conditions excludes, restricts or modifies any condition, warranty, right or liability implied in these terms and conditions or protected by law to the extent that such exclusion, restriction or modification would render these terms and conditions or any provision of these terms and conditions void, illegal or unenforceable. Subject to that, any condition, warranty, right or liability which would otherwise be implied in these terms and conditions or protected by law is excluded.

2. In utilising the REI Master products and services, you agree to maintain Professional Indemnity and Business Interruption insurance to a level in line with your ongoing business activity and risk.

3. You acknowledge and agree that breaches of any of the conditions contained herein by you, and any of your employees, contractors, subcontractors, associated entities or any third party accessing your service may cause damage to REI Master, its associated entities, officers, employees, agents, contractors and service providers.

4 . In using this service, you agree at all times to indemnify and hold harmless REI Master and each of its associated entities, officers, employees, agents, contractors and service providers (“those indemnified”) from and against any action, claim, demand, loss, damage, damages, expense or liability (including legal costs on a solicitor and own client basis) incurred or suffered by any of those indemnified which arises from: (a) any breach by you or any of your officers of these terms and conditions; or (b) any wilful, unlawful or negligent act, error or omission by you or any of your officers, employees, agents or contractors.

5. Without limiting the foregoing and to the maximum extent permitted by law, you release and hold harmless REI Master, it’s related bodies, subcontractors and employees from any action, claim, demand, loss, damage, damages, expense or liability arising from or in connection with your use of, or inability to use, the REI Master products and services.

6. At REI Master’s discretion, we may seek any and all remedies available to us under law to our satisfaction and conclusion. You agree to bring to our attention as soon as practicable details of any breaches, or suspected breaches of these conditions, in order to mitigate the possibility of risk and damage to all parties.

7. Whilst every effort will be made by REI Master to ensure that the products and services meet your needs to the maximum extent permitted by law, the REI Master products and services are supplied “as is”, with all “faults” and REI Master gives no express guarantees or warranties in respect of the products and services.

8. If REI Master fails to comply with any statutory guarantee which by law may not be excluded, then to the extent the law permits REI Master to do so, the liability of REI Master for any breach of such guarantee shall be limited, at the election of REI Master, to providing you with any one or more of the following remedies: (a) supplying the products or services to you again; (b) providing equivalent products or services to you; (c) paying for the cost of having the products or services supplied again; or (d) payment of the cost of having equivalent products or services supplied.

9. In using the REI Master products and services, you accept and agree that REI Master will not be responsible or liable for any special, incidental or consequential damages (whether in tort or in negligence including but without limitation, damages for loss of business profits, business interruption, loss of business information, or any other pecuniary loss) arising out of the use of, lack of use of, or the inability to use the REI Master products and services. You agree that it is your responsibility to choose software, products and services that meet your needs.

10.  Should you suffer loss or damage as a result of our negligence or failure to comply with these terms and conditions and we are unable at law to exclude liability, then any claim by you against us arising from our negligence or failure will be limited in respect of any one incident, or series of connected incidents, to the value of the subscription fees paid by you in the previous 12 months or $500.00 whichever is then lesser.  

SERVICE CONTINUITY

Despite anything else in this agreement, REI Master does not undertake, warrant or guarantee that the Client’s access to the REI Master Products and Services will be uninterrupted, continuous or error free.  The client acknowledges and agrees that the Client’s use of the REI Master products and services is dependent on, and affected by a number of factors outside the reasonable control of REI Master, including systems, hardware, software and any services of suppliers to REI Master. In the event of a general failure of the REI Master products and services being accessible by the client, REI Master will use reasonable commercial endeavours to restore access to the REI Master products and services with the minimum practical delay.

The client acknowledges that from time to time both REI Master and suppliers to REI Master will conduct routine and other maintenance on the REI Master products, services, supporting systems and infrastructure and the client agrees that, during the period of such maintenance, the client may not be able to access or use the REI Master products and services.

INTELLECTUAL PROPERTY RIGHTS

1. REI Master retains ownership of all Intellectual Property Rights in REI Master’s Application and materials and nothing transfers any ownership of any of REI Master’s Application or materials to the Client.

2. All Intellectual Property Rights discovered, created, developed or otherwise coming into existence as a result of, for the purposes of, or in connection with the performance of the product and services and development of REI Master’s Application, database, database design, files, processes and procedures (Created Materials), vest in and are immediately assigned to REI Master upon creation.

3. The Client must not modify, translate, reverse engineer or attempt to reverse engineer, recompile, disassemble, tamper with, create derivative works based on, combine with other software or copy REI Master’s Application or materials in whole or in part.

TERM

The Initial Term commences on the date of creation of the client’s account.  Upon expiry of the Initial Term, if neither party has provided notice of cancellation, the term shall be automatically extended by the period specified as the Further Term.  Upon expiry of the Further Term, if neither party has provided notice of cancellation, the term shall be automatically extended by the period specified as the Further Term.

WARRANTY

The client warrants to REI Master that the Client has the requisite power, authority, rights, permits, licences, authorisations and accreditations to enter into this agreement and carry out the obligations under this agreement and has where necessary sought professional advice as to both the client’s and REI Master’s obligations under this agreement.  The client warrants to REI Master that the client is fully aware of, and agrees to without exception, to these terms and conditions.

SOFTWARE SUBSCRIPTION

The subscription commences from the date of creation of the Client’s account and is payable monthly in advance. The subscription is a compulsory and ongoing component while using the software and services. The continual use and access to the software and services is dependent on the monthly subscription and all other invoices being paid in full. The monthly subscription payment and acceptance of the terms and conditions must be maintained until the use of the software and services is no longer required.

The subscription entitles subscribers to:
A) use the software and services;
B) all upgrades and updates for only the module subscribed to;
C) access to telephone/internet/email support.

The client agrees to use the REI Master products and services for lawful purposes only.

CANCELLATION BY THE CLIENT

Cancellation within the initial contracted period
The client may, at their discretion cancel their subscription by giving one month’s written notice to REI Master and by paying out in full the balance of any contracted subscription amounts and outstanding accounts.

Cancellation outside the initial contracted period
The client may, at their discretion cancel their subscription by giving one month’s written notice to REI Master and by paying out the balance of any outstanding accounts.

CANCELLATION BY REI MASTER

Cancellation within the initial contracted period
REI Master may, at REI Master’s discretion, cancel the client’s subscription if the client fails to comply with these Terms and Conditions by giving one month’s written notice to the client’s nominated email address, and by refunding any payments made by the client for subscription in advance.

Cancellation outside the initial contracted period
REI Master may, at REI Master’s discretion cancel the client’s subscription by giving one month’s written notice to the client’s nominated email address.

Cancellation/suspension due to an outstanding account
REI Master may, at REI Master’s discretion cancel or suspend the client’s subscription immediately by giving written notice to the client’s nominated email address.

Cancellation/suspension for convenience at any time
In extreme situations, in order to protect REI Master’s business interests, client or clients, staff, contractors, third parties, intellectual property, exposure to risk or other circumstance at REI Master’s discretion, REI Master may, at REI Master’s discretion cancel or suspend the client’s subscription immediately by giving written notice to the client’s nominated email address, without refund or redress by the client.

PRICING

All pricing and amounts quoted are in Australian Dollars ($AUD) and include GST. 

For changes to the pricing or the included features, of the subscription tier feature set subscribed to by the client, we will provide approximately one month’s written notice to your nominated email address.

Pricing and what is included in each subscription tier is at the complete discretion of REI Master.

From time to time, new billable products and services, or subscription tiers will become available for the client's consumption.

REI Master will not change the subscription pricing, reduce included features or subscription tier feature set while the client is within their initial term of contracted subscription.

The client warrants to REI Master that the client will check that any invoice issued by REI Master is true and correct for their business needs, within 7 days of issue by REI Master, and notify REI Master of any discrepancies or errors in writing within 14 days.

The client warrants that should the Client be capable of consuming a REI Master Product or Service by way of available feature, feature set, product or service, due to the Client's subscription level, then the Client is responsible for payment for the set fees and charges for that subscription level, even if the Client in retrospect, subscribed to that subscription level, product or service, feature or feature set due to an error on behalf of the Client or REI Master.  

PAYMENT METHODS

Direct Debit
Our preferred payment method for all products and services is by Direct Debit from any Australian bank account.  Payment by Direct Debit does not incur the Client any additional fees, charges or handling costs.

Payment by Credit Card
We are charged credit card processing fees and merchant fees by our bank (NAB) and our Online Merchant Gateway provider (eWay).  Our policy is to on charge these fees to our clients at cost.  For payments by credit card a fee of 2% of the billed amount plus 44c per transaction will apply.

Other Payment Methods
Payment by Direct Credit is available by special arrangement. We do not accept cheques or cash.

Currency
Payments for our products and services are made in Australian Dollars ($AUD).

PAYMENT TERMS 

a) Software subscription
Monthly in advance
b) Training, consulting, travel fees and all other charges
Payable in advance or C.O.D. by special arrangement.
c) Installation packages, set up fees, training courses, seminars and other services
Advance payment
d) SMS/MMS delivery charges
Monthly in arrears
e) Document and file storage and retrieval charges 
Monthly in advance

FAILED PAYMENT

An administration fee of $22.00 applies per failed transaction where any automated Direct Debit or Credit Card processing fails, bounces or is otherwise rejected. 

OUTSTANDING ACCOUNTS

At REI Master’s discretion, a client may be denied access to REI Master’s products and services if the Client’s account is not settled or suitably in credit.  Without limitation, the client holds harmless, releases from liability and indemnifies REI Master against any claims, liability, loss, damages or expenses suffered by the client including where such inability to access the REI Master products and services has been caused or contributed to by a suspension of access of a user or client REI Master’s products and services at the discretion of REI Master.

CANCELLATIONS AND REFUNDS

For software subscription within initial contracted period:
a) No refund/cancellation

For software subscription out of contract:
a) 1 months’ notice for cancellations must be given by the client,
b) No partial refunds given for pro rata,
c) No refunds for consumed/supplied services and/or subscription/keys. 

For non subscription goods or services already consumed by/supplied to you, or work carried out by us at your instruction:
a) No refund/cancellation

For non subscription goods or services not already consumed by/supplied to you
a) Full refund (48 hours cancellation notice required)

VERSIONS/MODULES

REI Master provides different products versions, modules and service tiers at different prices, which is at the discretion of REI Master.  This means that certain features, functions and services are not available in all subscription levels. A client can choose the appropriate level of features and services to suit their needs and budget, by selecting a suitable subscription level, and from a range of add on modules and versions. REI Master reserves the right to alter the constitution of the various subscription levels, features, functions and services at REI Master’s sole discretion, by providing one month’s written notice to your nominated email address. REI Master will not change included features or subscription tier feature set while the client is within their initial contracted subscription period.

CONSULTING AND BOOKKEEPING SERVICES

Payment terms for all consulting and bookkeeping services are COD. These services are charged in 15 minute increments with the minimum fee period being one hour. Any interruptions to the scheduled appointment will not affect the billing period. It is the client’s responsibility to ensure that their full attention can be given to the consultant conducting the appointment. Under no circumstances will a consultant assist a client with physical disbursal of funds from their bank account. When REI Master provides bookkeeping services to the client, these are strictly consulting appointments where we assist and help the clients with their bookkeeping tasks. At no time will REI Master be responsible for the reporting, compliance, data retention or other obligations of the client. It is the client’s responsibility to check the accuracy, completeness and satisfaction with the results of any bookkeeping services provided by REI Master. From time to time, REI Master may keep records of Consulting and Bookkeeping Services provided to the client, and unless specified in writing by the client to the contrary, the client authorises REI Master to collect and retain this documentation in both hard copy and digital form. These documents remain the property of REI Master. Such documentation may be provided to any third party at the client’s written request, or to a law enforcement or other government agency authorised under Law to request such documents from REI Master. Generally speaking REI Master does not keep such documentation for periods greater than 12 months. At REI Master’s discretion or at the client’s written instruction, such documents will be deleted or destroyed subject to REI Master’s obligations under the Law. In accepting the provision of Consulting and Bookkeeping Services from REI Master, the client acknowledges that REI Master is not an Accounting, Legal or Audit provider and that the client may need to obtain the services of their trusted professional advisor in order to meet their obligations under the Law.

PHYSICAL LOCATION OF SERVICES

Primary – Microsoft Azure Sydney
Secondary – Microsoft Azure Melbourne
Associated Services – Onthenet Gold Coast

PRODUCT SUPPORT

Availability
9:00AM to 5:00PM Australian Eastern Standard Time (QLD time) Monday to Friday excluding QLD public holidays and other notified office closures.

Support Channel
A support request can be logged and managed by going to https://reimaster.atlassian.net/servicedesk/customer/portal/4 .

Support Response
Depending on the nature of your support request, we will contact you by email or phone.

Included Services
Product support covers unlimited support and advice on the correct operation of the software.  A fair use policy applies, whereby at REI Master’s discretion a user may be directed to our online training tools, training courses or consulting services for further assistance. 

Consulting
Training, support and advice that is specific to the client’s individual needs and circumstances is considered a consulting service and is not included in product support.

Remote Access
Support staff do not have access to your REI Master products, services or data. Should a consultant deem it necessary to view your screen in order to assist you with a support request, both us and the client will use www.teamviewer.com.

Response Times
Support requests are queued and responded to in the order that they are received.  Support requests must be logged 15 minutes before close of trade to ensure same day response.

Emergency Weekend Support
Support is available on weekends during the hours of 9:00AM and 5:00PM for the emergency non operation of your software.  Support requests must be logged 1 hour before close of trade to ensure same day response. Only emergency support will be responded to.  A fee of $220.00 will apply for any support responses not deemed to be an emergency.

Bank Reconciliation Support
Bank reconciliation support covers the correct operation of the program and assistance with appropriate procedures in order to achieve a balance. Specific bank reconciliation assistance using Client’s data and bank statements as well as general computing assistance is considered a training / consultation item and is not included in telephone / internet support.

SUPPORT AND CONSULTING SERVICES DISCLAIMER

At all times it will be the client’s responsibility to decide whether the support, consulting services and advice provided by REI Master is suitable to their needs.  The client agrees to be fully and solely responsible for any action taken by or in collaboration with a REI Master support consultant, including but not limited to if the support, consulting and advice given by REI Master is misinterpreted, misunderstood, inaccurate or otherwise unsuitable for the client.  We offer our support, consulting and advice in good faith, based on what we believe to be in the best interests of our clients.  If the client does not understand or agree with the support or advice given by REI Master, including retrospectively, then it is the client’s choice whether or not to act on or follow that support and advice.

CLIENT DATA AND FILES

Ownership of Data
At all times the client’s data and files that are accessed using the REI Master products and services will remain the property of the client.  The client grants REI Master or must obtain for REI Master, a non-exclusive, royalty free, irrevocable, transferable licence (including the right to sub-licence) to use, reproduce, adapt, modify, distribute and otherwise deal with the client’s data and files, to the extent necessary for REI Master to provide the REI Master products and services to the client.

Ownership of database design, layout and structure
At all times the database(s), and the database design, layout and structure will remain the property of REI Master.  

Restriction of use
The client agrees never to use the REI Master products and services to store, copy, share, or otherwise infringe on the intellectual property rights of any third party. The client agrees to only use the REI Master products and service to store files, images, video, music, documents, data, processes and ideas that are solely the property of the client and for lawful purposes. The client agrees to never use the REI Master products and services to store data or files that contain credit card information. 

Taking possession of data and files
A client can take physical possession of their raw data and files by way of a data export from the REI Master database(s), products and services to a file or files made available by REI Master for the client to download, while the client’s subscription is active and their account suitably settled or in credit.

Deletion of data
If a client’s subscription is cancelled, client data and files will be automatically deleted from all of REI Masters products and services after a period of 30 days.  Deleted data and files are not recoverable by the client or REI Master, this process is permanent.

Data retention for convenience and/or regulatory compliance
A client may wish for REI Master to archive their data and files within the REI Master products and services, by maintaining a low level subscription.  Archived data and files are not available for the client to access using the REI Master products and services, without reinstating an appropriate subscription level.

USE IN PROMOTION

Unless specifically excluded in writing by the client, the client grants REI Master permission to advertise without restriction or limitation, that the client is a customer of REI Master, including use of the client’s business name, logo and any written communication from the client to REI Master that may be suitable for marketing purposes.

USER SECURITY

A client is in control of inviting and managing the individual user access to the client’s data and associated products and services.  The client is fully and completely responsible for granting, managing and revoking access to users, and for maintaining, and changing user passwords and permissions relating to a user’s access to the client’s data through the use of the REI Master products and services.  The client is fully and completely responsible for any of the client’s Users’  use of the REI Master products and services, including if the User’s use of the REI Master products and services is unintended, or causes harm, incurs cost or damage or other outcome, to either the client or REI Master. The client is responsible for any dispute between the client and any of the client’s users of the REI Master products and services.

In the event that a client’s data and services is accessed through means of a correctly supplied username and password, such access is completely at the risk and responsibility of the client, even if that access was unintended, the result of unauthorised access by a current or former employee, or by any third party having legitimately or otherwise obtained (including but not limited to hacking, scams, brute force attacks, phishing, insecure practices, and surveillance) the client’s user’s username and password.  It is the client’s complete responsibility to grant access permission to trustworthy persons, to use passwords only of an appropriate length and complexity, to change passwords regularly, and to maintain high standards of security of their own operating environment and devices.  In the event of a suspected breach of the client’s user’s usernames and or password security, it is the client’s responsibility to a) change all of the passwords as required, b) revoke access to certain users and c) notify REI Master of the suspected breach and d) otherwise comply with Australian law in respect to their obligations to their own clients and customers.

USER AUTHORITY AND RESPONSIBILITY

The client warrants that;

a)      a) All users as managed by the client have the authority and responsibility granted by the client to accept and be bound by these terms and conditions.

b)      b) The client will not grant access to REI Master’s products and services to any user who cannot have the responsibility or authority to accept or be bound by these terms and conditions.

c)       c) The client will be responsible for all of the actions of all users managed by the client including but not limited to purchasing activities, and any actions within the REI Master products and services or use of the REI Master products and services and services that may or may not be in the client’s interests.

Th    d) The client will be responsible for the payment of all costs incurred by the client's users including but not limited to SMS, MMS, storage space, subscription, subscription level increases, per user costs, purchase of training and or consulting products and services and any spending decisions users in relation to their use of the REI Master Products and Services.

NOTICE TO END USERS

Where the Products and Services are made available to you through an organisation (e.g. your employer), that organisation is the administrator of the Products and Services and is responsible for the accounts and users over which it has control. We are not responsible for the privacy or security practices of an administrator's organisation, which may be different than this policy. 

Administrators are able to, but not limited to: require you to reset your account password, restrict, suspend or terminate your access to the Products and Services, access information in and about your account, access or retain information stored as part of your account, install or uninstall third-party apps or other integrations, restrict, suspend or terminate your account access, change the email address associated with your account, change your information, including profile information, restrict your ability to edit, restrict, modify or delete information, If you use an email address provided by an organisation (such as your work email address) to access the Services, then the owner of the domain associated with your email address (e.g. your employer) may assert administrative control over your account and use of the Products and Services at a later date.  

RESTRAINT

During the term of subscription and for a period of 6 months following the cancellation of subscription by either the client or REI Master, the Client must not and must ensure that the client’s related bodies and employees do not, without the prior written consent of REI Master, seek to engage or engage the services of any person who is or becomes and employee of REI Master, whilst such a person remains an employee of REI Master and for a period of 6 months after the termination of their employment.

TRUST ACCOUNT OPENING BALANCE

If the client operates a statutory trust account, a 3 way trust account reconciliation balance must be provided (opening balances – properly reconciled to bank statements) in order to begin processing in REI Master’s products and services. If this information is not provided to REI Master, a final 3 way trust account reconciliation balance may not be achievable.

SMS/MMS

The SMS/MMS rate quoted only applies to the domestic (within Australia) SMS networks / services. SMS/MMS messages sent to non-domestic (outside Australia) mobile numbers may attract a surcharge. At the time of printing this agreement there are no known surcharges. REI Master will provide you with at least seven (7) days’ written notice of such applicable surcharges. REI Master reserves the right to vary the current SMS/MMS rate at any time by giving you at least fourteen (14) days’ written notice. REI Master is not responsible for any SMS/MMS messages sent through the use of our software. It is the business proprietors’ responsibility to ensure their staff are not misusing the SMS/MMS service, and to have sufficient procedures and monitoring in place to prevent misuse. REI Master accepts no responsibility for messages not being delivered once it has been sent from our software. REI Master accepts no responsibility for problems caused by internet services, telecommunication services, poor network coverage, or faulty mobile phones, etc. A suitable, permanent, fast internet connection must be maintained in order to use the SMS/MMS service.

PRIVACY POLICY

REI Master Pty Ltd is committed to protecting your privacy. We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us. This information will include your name, address and contact details and information derived from communications between us and you. We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information to establish and maintain your relationship as a customer of REI Master Pty Ltd, to provide the products and services you have requested from us, to administer and manage those products and services, to answer your enquiry, and for direct marketing of any products or services we believe you may be interested in. If we contact you in a way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from us which you would not like to receive, please contact us and we will discontinue such communication. If you have a complaint relating to our handling of your private information, please contact us and we will take any necessary corrective action within reasonable grounds, and respond to your complaint within 30 days. REI Master will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files. It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will form part of these Terms and Conditions.

These Terms and Conditions explain about how we use information about you.  If you do not agree with this policy, do not access or use our Services or interact with any other aspect of our business. 

PRIVACY AND NOTIFICATION OF DATA COLLECTION STATEMENT

1. REI Master collects your personal information so that we can perform our various functions and activities. REI Master also collects your personal information if the law requires us to collect it.

2. To access our products or services or for employment, REI Master may collect and hold information from you or your associated corporation such as your name, address, telephone number, email address, credit card and bank account details, date of birth and place of work.

3. If REI Master does not collect all or some of your personal information, we may not be able to assist or provide you with a product or service.

4. REI Master collects most personal information directly from you or the corporation you are associated with. As examples, you or the organisation provide us with your information by various methods such as in person, filling in a form, dealing with us over the telephone, sending us a letter, emailing or texting a message, using our website or social media, giving us your business card or contact details at conferences, Trade Exhibits, events or meetings or by various other methods of engagement. Other data about you may be collected from public information such as websites, social media, Australian Securities & Investment Commission (ASIC), and Government Departments.

5. We collect and track information on how/when you use our Products and Services, including but not limited to your use of our support channels, the features you use, links you click on, data about files you upload/download, search terms, teams and people you work and interact with, devices used, IP address, operating system, settings and more. 

6. REI Master and our Third Party partners such as advertising and analytic partners use cookies and other tracking technologies to provide functionality and recognise you across different devices.

7. We work with a network of partners who provide consulting, implementation, training and other services around our Products and Services.  Some of these partners also help us to market and promote our products, generate leads for us, and resell our Products and Services.  We receive information from these partners, such as billing information, billing and technical contact information, company name, what REI Master products you have purchased or may be interested in, engagement and interest in our Product and Services, evaluation information you have provided, what events you have attended, and what country you are in, and other information. 

USE OF DATA

We may use and disclose personal information we collect about you for several purposes including:

1. To consider your request for a product or service.

2. To enable us to provide a product or service requested and tell you about other products and services that may interest you.

3. To identify you.

4. Direct marketing.

5. To assist in arrangements with other organisations in relation to promotion or provision of a product or service.

6. To manage systems and perform other administrative and operations tasks, including risk management, system development and testing, staff training, collecting debts and market or customer satisfaction research related to our functions and activities.

7. To consider any concerns or complaints you raise in relation to the use of our Materials.

8. To prevent or investigate any actual or suspected fraud, unlawful activity or misconduct.

9. As required by relevant laws, regulations and codes of practice.

10. We use information we collect in ways including but not limited to; providing the Product and Services, to personalise your experience, for billing, for research and development, to communicate with you about the Products and Services, to market, promote and drive engagement with the Products and Services, to provide customer support, to enhance REI Master and users' safety and security, and to protect our legitimate business interests and legal rights.

11. With your consent we use information about you where you have given us consent to do so for a specific purpose not listed above. 

DISCLOSURE

REI Master may to disclose and share your information to a third party as relevant to the particular service or product, function or activity that REI Master performs. Third parties may include but are not limited to: Independent Contractors or Licensees performing functions or services on behalf of REI Master, Financiers, Solicitors, Others as authorised by you, Insurers, other Industry Related Service Providers, Guest Speakers or Trainers presenting at our events you attend, Valuers, Franchisors, Accountants, Receivers, Debt Collectors, and others as required by a legal given instruction, order or by Law.

ASSIGNMENT OR NOVATION

REI Master may assign or novate any of its rights and obligations under the agreement by providing the Client with 14 days notice.  To the extent necessary to give effect to any such assignment or novation, the client irrevocably appoints REI Master as its agent and authorised representative to execute any documentation (including a deed of novation) on its behalf.  The client may only assign the client’s rights under this agreement with the prior written consent of REI Master.

FORCE MAJEURE

Neither party is liable for any failure to perform or delay in performing its obligations under this agreement if that failure or delay is due to anything beyond that party’s reasonable control.  Such circumstances include but are not limited to; an act of God, lightning, storm, flood, fire, earthquake, explosion, cyclone, tsunami, landslide, adverse weather conditions, act of public enemy, war, terrorism, sabotage, blockade, revolution, riot, insurrection, civil commotion, epidemic, hacking, scams, brute force attacks, phishing, insecure practices, covert surveillance, the effect of applicable laws, orders, rules or regulations of any government or competent authority, embargo, power, food or water shortage or lack of transportation, external factors or another other event beyond the reasonable control of either party. This clause does not apply to the Client’s obligation to settle accounts issued to the client by REI Master. 

ACCESS, CORRECTION AND COMPLAINTS

Our Privacy Policy contains information about how you can access the information REI Master holds about you, how you can ask REI Master to correct your information and how you can make a complaint if you have concerns about how REI Master has managed your information.